Trust and verification

✓Identity verified

We confirmed the organisation and the person managing the account are who they say they are.

✓ABN verified

We checked the ABN against the Australian Business Register and it is active.

✓NDIS registration verified

We sighted the registration and the registration groups, and recorded the expiry date.

✓Insurance verified

We sighted a current certificate of currency for public liability and, where relevant, professional indemnity.

✓Qualification verified

We sighted evidence of a specific qualification or professional registration.

✓Current capacity confirmed

The provider confirmed their availability within the last 7 days.

✓Reviews verified

Reviews shown come only from participants with a confirmed service relationship.

• It is not a quality rating. We do not assess how good a provider's support is.
• It is not a safety guarantee. Verification is a documents check, not supervision.
• It is not government or NDIS approval. We are an independent platform.
• An unregistered provider is never shown as registered. Where a provider is not NDIS registered, we say so on every result.

Creating an account does not make a provider verified. Evidence is submitted, reviewed by a person, and either approved, approved with conditions, sent back for more information, or rejected — always with a recorded reason. Software may help read a document, but no automated system approves a provider.

Registrations, insurances and qualifications carry expiry dates. We remind providers before they lapse, and a listing that goes out of date is flagged or removed rather than left to look current.

If a listing seems misleading, tell us. Misleading listings are a complaint category in their own right and we investigate them.