Contact
Talk to a person
Email or phone reaches our team directly. If your matter is about safety or a concern with a provider, there is a dedicated route for that below — it is handled differently and more urgently.
If someone is in immediate danger
Call 000. My Support Finder is not an emergency service and cannot respond to emergencies.
General enquiries
- Phone
- 03 7040 9924
- Postal address
- Level 19, 263 William Street
Melbourne VIC 3000
Australia
We answer during Australian business hours, Melbourne time. Please do not send health information, plan details or anything else sensitive by email — we will tell you a secure way to share it if we need it.
Better routes for specific things
- A safety concern, or a problem with a provider
- Use report a concern. Those matters get a reference number and a named response time, and serious ones open a restricted safeguarding case.
- You are a provider and want to be listed
- Start at information for providers. Verification is free and you do not need to contact us first.
- Something on this site is broken
- Email us with what you were doing and what happened. If you saw a reference code on an error screen, include it — it points us straight at the right log.