How providers are chosen

My Support Finder does not score or rank providers with an algorithm. An administrator reviews your needs and the verified provider directory, then shortlists providers who can actually help. That keeps commercial incentives out of the shortlist and keeps a human accountable for the recommendation.

Before anyone is shortlisted, a provider must meet these baseline conditions:

• They have completed verification (or verification with conditions) by a person.
• They are not suspended from the platform.
• Their capacity has been confirmed recently enough to be treated as current.
• They offer the support category and delivery method you need, where we know that.

Unverified and suspended providers are never shown to a participant or included in a staff shortlist.

• Service category, delivery method and funding type fit
• Location and service area relative to where you need support
• Stated capacity and when they can start
• Languages, qualifications and preferences you recorded
• Deal-breakers you named
• Verified feedback and continuity history, when available

Subscription tier, advertising spend, revenue, founder or staff affiliation, ownership links and sponsored placement are never used to prefer one provider over another. Where an affiliation with the platform exists, it is disclosed on the provider profile and is not an input to shortlisting.

Providers are asked to reconfirm capacity every 7 days. After 14 days without confirmation capacity is treated as not current. Staff will not present stale capacity as "available now".

A shortlist is not clinical advice, not a quality rating and not a guarantee. It means that on the information we hold, those providers appear able to meet what you asked for. You decide.