If something is wrong, tell us — we will not make you decide how serious it is

What exists today

• Report a concern from anywhere in the platform — a provider, a listing, a review, or us
• Reports involving abuse, neglect, exploitation or unsafe service automatically open a restricted safeguarding case, regardless of how it was categorised when it came in
• Restricted safeguarding cases are visible only to authorised safeguarding staff — not ordinary compliance or support staff
• Every action taken on a safeguarding case is recorded
• Providers can be suspended, which removes them from the directory immediately
• We check in with you at 7, 30 and 90 days after a service starts