Terms of use

My Support Finder helps you find, compare and connect with NDIS providers, and helps you keep track of what happens after you send a referral. We are an independent platform. We are not the NDIA, not the NDIS Quality and Safeguards Commission, and not endorsed by either.

• We do not provide supports. We are not a party to your service agreement with a provider.
• We do not manage your NDIS plan and we do not decide what your plan covers.
• We do not give clinical, legal or financial advice.
• We are not an emergency service.
• Verification is a documents check. It is not a guarantee of quality or safety.

Keep your sign-in details to yourself. If you act on behalf of a participant, you may only do so under an authority they have confirmed, and only within its recorded scope.

Providers must keep their listing accurate, confirm capacity honestly, hold the registrations and insurances they claim, and respond to referrals within the stated time. Listings may not make unsupported claims, including claims of being the best, guaranteed outcomes, or government or NDIS endorsement.

The platform is free for participants, nominees and families. Providers may pay a subscription for software tools. We do not charge a commission on supports, take a percentage of NDIS funding, or sell participant information. Paying for tools has no effect on where a provider appears in results.

We may suspend a provider listing where there is a serious concern about safety, honesty or conduct. Suspension is recorded with a reason and can be appealed.