How it works
From what you need to a provider who fits
Six steps, each one visible to you the whole way through. No step happens silently, and nothing is sent without your consent.
No algorithm decides who you see
There is no instant search box here. A staff member reviews every request and builds the shortlist by hand, against evidence a person has already checked. It takes longer than a search box. It is also the reason a shortlist means something.
Step 1: Build your Support Passport
Needs, preferences and deal-breakers, in your own words. No diagnosis required. Save it once, reuse it for every request.
Step 2: Open a support request
Tell us what kind of support, where, and when you would like to start. You choose exactly what gets shared.
Step 3: A staff member shortlists verified providers
A person reviews your request against the verified provider directory and shortlists who can actually help — not an algorithm, and never influenced by subscription tier or advertising.
Step 4: You review and consent
See exactly what a provider will receive before anything is sent. Nothing goes out without your explicit consent.
Step 5: The provider responds
Accept, decline with a reason, or ask for more information. If they accept, you can message them and schedule an introduction directly in the platform.
Step 6: Support starts, and we check in
Confirm when service actually commences. We check in at 7, 30 and 90 days to see whether it is working — and you can reopen your search without starting over if it is not.