Get help or report a concern

• A provider did not respond to your referral.
• A listing is misleading.
• A pricing concern.
• Discrimination.
• A privacy concern.
• Unsafe service.
• Abuse, neglect or exploitation.
• Harassment.
• Fraud.
• A problem with the platform itself.
• A dispute about a review.

Every concern gets a reference number and a named response time. We acknowledge urgent matters within an hour and standard matters within two business days.

Reports involving abuse, neglect, exploitation or unsafe service automatically open a restricted safeguarding case, regardless of how it was categorised when it came in. Those cases are visible only to authorised safeguarding staff, and every action taken on them is recorded.

We will tell you what we did. Where a matter should go to the NDIS Quality and Safeguards Commission, police or another authority, we will say so and help you make that report — and in some circumstances we are required to report it ourselves.

If your concern is about My Support Finder rather than a provider, use the same form. It is handled by a different team from the one that operates the platform day to day.

You can raise a concern about an NDIS provider directly with the NDIS Quality and Safeguards Commission at any time. You do not need to come to us first, and using our process does not limit your right to do so.